Job type: Contract/Temp

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About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Case Manager - Greymouth - Fixed Term or Secondment to June 2022

Fixed Term or Secondment to June 2021, full time


The Ministry of Social Development is committed to achieve better outcomes for all New Zealanders. To do this, we have three key shifts that underpin everything we do:

  • Mana Manaaki: A positive experience every time
  • Kotahitanga: Partnering for greater impact
  • Kia Takatu Tatou: Supporting long term social and economic development.

As a Case Manager, every day is busy and demanding but very rewarding as your work will have a meaningful impact on people’s lives.

As part of one of our teams, you will work alongside clients to provide support to help improve their lives and enable them to move into employment and other development opportunities.

About you

Your welcoming approach, and excellent communication skills will enable you to establish a rapport and get to know and understand how best to support our clients as you work with them to towards independence.

You’ll bring a high level of personal integrity, initiative, facilitation and relationship management skills to the role. You’ll be comfortable navigating your way around computer systems and enjoy finding solutions to problems. You are curious and like to uncover details, enjoys analysing an issue and using their good judgement to solve a problem.

If you are focused on achievement and can practically help others to set goals and discover their potential, you will enjoy the challenges and team-work within our Service Centres. You will be well-organised, have good listening skills and an empathic and a non-judgmental approach to serving others.

The Case Manager works towards this by ensuring clients:

  • can successfully transition directly into work
  • can successfully transition to work readiness, training, work, maintain independence, or otherwise maximise their potential
  • receive everything they need across the options of support and assistance we provide
  • can easily connect to services, support and opportunities available

What we off

We will provide you with a positive work environment, where we all support each other to achieve excellent outcomes for our clients. We will also provide great training, support and on-going professional development.

Remuneration for this role is from $61,734.00 to $75,452.00 (Range 4). Application along this scale is dependent on relevant skills, experience and other factors.

How to Apply

Please take some time to read over the following position description before applying: https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager-nov-2020.docx

External applicants: Please click the apply now link to submit your current CV and cover letter.
Current MSD employees: Please apply from a work computer, using your work myHR login. A current CV and cover letter is required.

You will be prompted answer the following questions in the application form:

  • Why do you want to be a Case Manager?
  • Tell us about a time when you provided exceptional Customer Service.
  • Applications close: 6 September 2021.

    Please note:

    • Candidates must be a NZ citizen or hold NZ permanent residency at the time of application
    • A willingness to travel to fulfil job requirements and a current full New Zealand licence without restrictions

    For any further discussion about the role, contact Matt Ewen on Matt.Ewen001@msd.govt.nz

    Joining us

    Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

    If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

    Click to apply for free candidate

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