Job type: Full Time

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At Unison, we have a vision to deliver world-class network and energy solutions to our customers. To achieve that, we need a team of people passionate about delivering excellence through innovation, coupled with superior customer service. We also believe that teamwork and integrity, together with a focus on the safety and well-being of our employees and communities will help us achieve our vision.

We are seeking a positive, customer focused professional to join our busy Hastings team in the role of Customer Service Administrator.

As an ambassador of the Unison Group, the Customer Service Administrator is responsible for the overall administration of customer connection requests through traditional and digital channels.

Key Responsibilities include:

  • Managing the flow of customer connection queries into the customer delivery team;
  • Supporting the customer delivery team in organising and prioritising customer connection workflow;
  • Liaising with customers to provide updates on new connections and to gain further information, when required;
  • Processing and administering new connection/alteration applications;
  • Maintaining and updating all records and databases associated with connection requests; and
  • Supporting the Customer Provisioning Specialist, along with the wider Customer Experience team.

Key skills and experience include:

  • Minimum 3 years’ experience in office admin position
  • Current driver’s license
  • Relevant qualification in business administration or similar field
  • Computer literate, with excellent skills in Microsoft Word, Excel and other database applications
  • Effective relationship building skills
  • Excellent written and verbal communication
  • A positive ’can do’ attitude

This role offers a fantastic opportunity for the right individual to join a progressive and forward-thinking organisation to provide first rate customer service administration.

If you tick the above boxes, then we would love to hear from you.

Unison is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also understand that great performance comes from great people. As a valued team member, you will receive ongoing training and development as well as a host of benefits including great remuneration, health insurance, and subsidies to enjoy an active and healthy lifestyle.

Applications close: 9 June 2021

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