Job type: Full Time

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About Us

At PBT we are focused on Working Together to be NZ’s leading Express Freight Network.

We provide the most comprehensive range of express courier and general freight services in New Zealand – from express courier packets & parcels – to general freight pallet & full truckloads – to ocean and airfreight container movements.

Our locations, fleet and people cover New Zealand from Kaitaia to Bluff. Our culture of Working Together ensures this unique network delivers the best possible service levels every day.

What’s in it for you!

  • An opportunity to work with a fun and supportive team.
  • The challenge of working in an environment that no 2 days are ever the same.
  • The opportunity to be part of a company that strongly supports its people and inspires growth and development.

The Role

Based out of our Christchurch Branch, PBT are seeking a customer service super star who is keen to get in and get the job done. This role would suit someone who has experience in retail or hospitality or anyone that thrives on problem solving and top-notch communication.

You will have direct dealings with customers, depots, drivers, sub-contractors and other internal departments. This is a busy but rewarding role - if you enjoy working in a fast-paced and fun environment with a variety of duties, this job was made for you!

Duties

  • General Call Centre and Administrative Duties.
  • Assisting with consignments (tracking, booking, redirecting)
  • Assessing and identifying customer needs and providing world class solutions in line with our values.
  • Following process and procedure for administrative requirements to accurately capture customer information.
  • Building strong and positive relationships within the business
  • Answering queries by phone, email and/or messenger applications.

About you.

  • Previous experience working in a contact center or customer focused role.
  • intermediate computer skills
  • strong clear and professional verbal and written communication skills
  • a vibrant and energetic personality, who is driven by delivering a world class customer experience and able to work in a fast-paced team environment.
  • a passion and drive to go above and beyond for our customers by providing a great customer experience and a strong understanding of customer needs.
  • Proactive, Professional and Positive!
  • Resilient and agile to move with change.

Skills Needed

  • First class communication skills, able to communicate clearly and professionally with people from different backgrounds and roles.
  • Excellent organisation and time management skills
  • Good literacy and numeracy skills (for example able to read and comprehend business rules and policies, able to communicate and record customer information professionally)
  • Excellent customer service skills.
  • Adaptable with effective problem-solving skills
  • Computer experience and strong keyboard/data entry skills.

Our Culture

PBT’s culture of Working Together underpins everything we do.

  • We work together as one team across 21 locations throughout New Zealand.
  • We work together as PBT employees, owner-drivers, contractors, and agents to deliver a seamless service.
  • We work together with our customers to deliver the right solutions to allow our customers to succeed.

Our passionate team keep our business on track for success now and into the future. We look forward to embracing new team members, as we believe there is always something that we can learn, and we love to share our ideas and vision with new team members.

Your opportunity could start right here. Apply now!

For more information about careers at PBT visit www.pbt.co.nz [link removed]. All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test, reference checks and security check.

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