Office Administrator

Smartpay Ltd

View: 102

Update day: 21-12-2021

Location: Rodney Auckland

Category: Administrative / Clerical / Assistant


Job type: Contract/Temp

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Job content

Smartpay is the largest independently owned and operated EFTPOS provider in New Zealand. We offer EFTPOS solutions to fit any business plus 24/7 technical support. Operating in New Zealand for over a decade, Smartpay has supplied over 35,000 EFTPOS machines to over 25,000 Merchants across New Zealand and Australia. We’re constantly working to bring the latest in EFTPOS and mobile payments technology to our customers in New Zealand.

The purpose of this role is to provide the highest level of sale support while ensuring the administration of rental contracts with integrity and confidentiality. To take and process all customer requests within the company SLA’s

Your role may evolve as the business develops and your skills and abilities grow. This “Position Description” has been prepared on the basis of information available at the time, it is important that you should be flexible, and prepared to undertake any tasks that are within your field of competence.

You are expected to be prepared, whenever necessary, to undertake alternative duties within our business. During holiday periods, etc. it may be necessary for you to take over some duties normally performed by colleagues. This flexibility is essential and it allows us to operate efficiently and gain maximum potential.

Your key accountabilities will be:

  • Contract Processing, daily processing completion including accurate contract and billing processing of requests
  • Reporting, data collation for reporting
  • Corporate Administration, Releasing and updating payments schedules
  • Contract Administration, complete processing of receipt assignment, loading new direct debits, and managing contract changes as required
  • Processing Consumable orders, billing processed accurately including SLA to outwards
  • Misc Requests, ensure all requests are responded to daily

Skills & Experience

  • You are passionate about delivering world-class customer experiences whilst seeing and capitalising on opportunities
  • You have excellent verbal communication, interpersonal skills, and eloquent writing skills
  • You are enthusiastic about technology and the role it plays in helping businesses run, connect and grow
  • Attention to details on contract administration
  • Knowledge of common help desk/ticketing solutions (Experience with Netsuite is a plus)
  • Knowledge of common CRM tools and workflows (Experience with Netsuite is a plus)

General Responsibilities

All employees are expected to:

  • Adhere to procedures as detailed in the Health and Safety Manual, Staff Handbook and Department Procedures and maintain appropriate records
  • Complete all necessary training in order to fulfill their job function
  • Attend in house training seminars and remain aware of current issues in the relevant market
  • Give assistance in any ad hoc projects which may require the help of other employees
  • Manage and prioritise tasks and maintain good communication with other employees

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