Position: Associate

Job type: Full-time

Salary: Negotiate

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Job content


We are looking for a Project Manager / Service Delivery Manager with a technology delivery background to join our team. This will suit someone with project management and service delivery experience, with strong people skills and attention to detail who thrives in a fast-paced environment.

This role is based out of our Tauranga office and will be predominantly focused on delivery in the local region. We expect the ratio of the role to be two-thirds project management and one-third service delivery management.

Theta is a successful, New Zealand owned, technology consulting company with offices in Auckland, Wellington, Tauranga and Christchurch. We have a large and varied client base who recognise our ability to deliver high quality professional services. The Project Manager/Service Delivery Manager’s focus will be on enabling collaborative and cooperative approaches between stakeholders to ensure consistent, high quality, on-time deliverables.

Overseeing projects, you will work closely with our customers, and be responsible for managing multiple projects in a fast-paced environment, working across a variety of technology projects and areas. Overseeing service delivery, you will be responsible for the delivery of our support services and maintaining service levels with our local customer base.


You will be an energetic, confident Project Manager who has a passion for efficient and effective project delivery. You will have strong experience managing projects through all phases of the project life cycle and happy to be involved on projects of all sizes - ranging from small to large and complex. You will have a background in delivering technology projects using a range of methodologies including Agile. You will ideally have direct experience in service delivery management and/or coordination.

Key Skills
  • At least 5 years experience managing technology projects and delivery e.g., data & insights, digital, software development, and Dynamics 365 (ERP/CRM). Experience in delivering data & insights projects will be beneficial
  • Experience using a variety of software development methodologies e.g., Waterfall, Agile, hybrid
  • Forward planning, financial forecasting and risk and issue management
  • Experience overseeing services support and Service Desk ticket tracking and reporting
  • Excellent relationship building skills with the ability to influence outcomes
  • Polished verbal and written communication skills
  • Status reporting of projects and support services in an accurate and timely manner
  • Experience in a consulting environment a bonus.
You Will Also Have
  • Some formal PM training, and have Prince 2 or PMI certifications (plus Agile certification is beneficial)
  • Knowledge of the ITIL service management framework
  • Experience with industry recognised methodologies and project standards
  • Excellent budget and time sheet management; schedule planning skills and stake holder management
  • Some technical ICT knowledge and understanding gained through experience of enterprise ICT environments
About Us

We thrive on delivering excellence within a collaborative environment, where working and playing hard go hand-in-hand. Our exceptional people use cutting edge technology and innovation to achieve smarter solutions, together. With five offices across Auckland, Tauranga, Wellington and Christchurch, we’re making our mark from the top to bottom of New Zealand where the opportunities within Theta are many.

Culture And Benefits

Theta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers.

We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment throughout our workplace.

Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!

We currently provide the following benefits to ensure your professional development and personal wellbeing:
  • Professional growth and learning opportunities
  • A competitive salary (commensurate with experience)
  • Fully subsidised medical insurance for employees
  • Hybrid working model
  • Heavily discounted medical insurance for immediate family of employees
  • Volunteer days
  • Internal Referral Incentive
  • Staff Assistance Programme
  • Annual Flu injections
  • Sick leave from your first day on board
  • Remote working options where practical and mutually agreed
  • Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
  • We are also an accredited employer with NZIS and have welcomed people from close to 40 different nations.
Please note: Whilst we usually welcome overseas applicants, please be advised that due to the current circumstances as a result of COVID-19, we are only considering applicants who are currently residing in NZ or NZ Citizens/NZ Residents returning home from overseas

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