Job type: Full Time

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Job content

  • Join a supportive environment that builds and develops your career
  • Make a meaningful difference to people as they work towards their recovery
  • Multiple opportunities, salary - $58,807 + 9% superannuation contribution

Joining as part of a wider intake of Recovery Assistants you will have a support crew from day one, and as you progress through your training will be working as a part of a supportive team who will help you learn and grow in your role.

We offer flexible working options,development opportunities within ACC and Life Insurance, discounted Southern Crosshealth insurance, Gym Membership, Retail Discounts and Staff Banking packages

What can I expect?

As a Recovery Assistant, you will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries via phone and email and be allocated tasks to deliver the best next action for our clients.

The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm.For further information about the role, please click on Recovery Assistant position description.pdf

What would I need to be successful?

  • Flexibility with managing client emails and phone queries - you will be someone who enjoys being on the phone
  • Great communication skills - you will be someone who can relate to a variety of people and simplify complex information
  • You will thrive in a fast-paced, continuously evolving environment
  • The ability to work in the grey, making decisions which will help minimise the impact of injury and support our clients return to independence

Working at ACC

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It’s important to us that people bring their whole selves to work.

Click here to view the role description

Applications will only be accepted when formally submitted through our ACC careers website. If you have any questions about the role, please email

To get to know you better we will be inviting successful candidates to an Assessment Centre during the week of 30th August 2021, either a morning or afternoon session.

Applications close 11.55pm on Sunday, 22 August 2021.

We look forward to hearing from you!

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