Position: Not Applicable

Job type: Part-time

Salary: Negotiate

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Job content

  • Support our Youth via the helpline
  • Relaxed, Whānau environment
  • Competitive Hourly rate!
We are looking for great people to help make a difference for our most vulnerable New Zealanders.


Youthline works with young people/rangatahi, their families/whānau and those supporting young people.

We were established to ensure young people know where to get help and so they can access support when they need it. At the core of Youthline’s work is the development of leadership and personal skills in young people. We do this by involving young people; Both those who seek assistance and those who wish to develop themselves.


We are looking for amazing people to help make a difference for young people in crisis. We need those with experience working in Front-line Mental Health as well as those with in-depth, first hand experience in the Mental Health sector.

  • Provide a high standard of clinical support to clients via various mediums including phone, text, email, and webchat
  • Provide mentoring and support to Helpline volunteers and peer support to staff
  • Work set rostered shifts from 8am - midnight in a collaborative team environment
  • Make time sensitive clinical assessments and decisions and hold professional boundaries
  • Ensure a strengths based, person centred approach
  • Facilitate effective communication with support agencies
  • Engage in ongoing training and development
  • Be available on weekends and evenings on occasion for trainings/orientations

It is essential that the successful candidate holds one of the below mentioned qualifications/ registrations.
  • Fully registered under the Health Practitioner Competence Assurance (HPCA) Act 2003 e.g. Nurse, Counsellor, Social Worker psychologist, Psychotherapist, Occupational therapist or
  • A fully registered alcohol and drug and/or gambling practitioner member of the Addiction Practitioners’ Association Aotearoa–New Zealand (DAPAANZ) or,
  • A fully registered social worker or,
  • A counsellor fully registered with NZAC
  • Proven experience in mental health
  • Skilled in identifying and assessing risk (suicide, care and protection, self-harm), safety planning, and interventions and ability to make effective, time sensitive clinical decisions and review incident reports
  • Excellent verbal and written communication skills
  • Able to build rapport with clients and their families / whānau quickly
  • Ability to show empathy with a calm, non-judgemental manner
  • Excellent time management and organizational skills
  • Passion and knowledge in supporting young people
  • Commitment to providing a culturally competent service and working bi-culturally

Youthline provides a supportive Whānau focussed environment.

Offering an inclusive, authentic, passionate and committed workplace for all staff to flourish in both personally and professionally.

Working within this team and network which has joined together to be the number one choice for young people to reach out to you know you will be joining a team full of Aroha for everyone.

  • On-going professional development
  • Auckland location in either Central Auckland or North Shore or Manukau
  • Join a growing, community-based organisation with a great team culture
  • Exposure to working in a tele-health setting

If you are passionate about making a difference in the lives of vulnerable young people in your community, we want to hear from you.

If you have any questions or would like to discuss the opportunity we have available please feel free to contact us.

Robbie Mckenzie - Call: 09 520 7612 or Email: robbiem@rwrhealth.co.nz

Lewis Howells - Call: 09 520 7616 or Email: lewish@rwrhealth.co.nz


Click to apply for free candidate


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